Frequently Asked Questions

Shipping & Returns

Domestic (United States of America)

  • We offer free standard shipping on all U.S. orders over $50. For orders under $50, shipping is $5. Orders typically ship within 6-10 business days.
  • Need it sooner? Expedited shipping is available for $15, with orders typically shipping within 3-5 business days. Please note: deliveries to PO Boxes, PR, and GU are not eligible for expedited shipping. 

APO, FPO, and DPO Addresses

  • We are glad to ship to military addresses via USPS. These orders qualify for standard shipping, though delivery may take up to 21 days due to military handling times.

International

  • We ship worldwide! International shipping costs are calculated at checkout based on your location and the shipping option you choose.
  • Orders are sent via DHL eCommerce or DHL Express, depending on your preference.
  • For more details, please see “When will my order arrive?” for further details.

CUSTOMS, DUTIES, AND TAXES 

Duties and Taxes Unpaid in the following Countries:

Please note that for certain countries, shipping charges do not include international customs, duties, tariffs, or broker taxes. These additional charges are set by your local customs authority and are your responsibility to pay before your package can be released.

Packages may be held at local sorting facilities until customs fees are paid, and in some cases, fees may be charged after delivery.

This applies to orders shipped to: Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, Dominican Republic, Egypt, El Salvador, Guatemala, Honduras, India, Nicaragua, Panama, Paraguay, Peru, United Arab Emirates, Uruguay, or Venezuela. 

Pro Tip: we recommend checking with your local customs office before ordering so you know what to expect.

When Returns or Refunds May Not Be Possible

Our goal is to help you find the right skincare for you. In some cases, though, we are unable to offer refunds or replacements. These include situations where: 

– A package is refused by the customer at delivery.

– A package is refused by the customer at delivery due to high duties and taxes. 

– A package is not picked up from a local post office or holding facility.

– A package cannot clear customs due to local restrictions.

– Items are confiscated by customs.

– The shipping address provided was incomplete or incorrect.

– The order is already in transit.

– A package is affected by carrier issues, such as being:

  • Marked as delivered but not received
  • Reported lost or stolen
  • Returned to sender
  • Or otherwise undeliverable

– The return request is for complimentary gifts or promotional items that were included at no cost.

Yes! We ship to many countries around the world (see below). The cost of international shipping depends on whether duties and taxes are included in your total at checkout.

DDP (Duties & Taxes Paid)

We currently include duties and taxes at checkout for orders shipped to:

United States 

Australia

Austria

Belgium

Bulgaria

Canada

Cyprus

Czech Republic

Estonia

Finland

France

Germany

Greece

Guam

Hong Kong

Hungary

Ireland

Italy

Japan

Luxembourg

Netherlands

New Zealand

Poland

Puerto Rico

Romania

Singapore

Slovakia

South Korea

Sweden

United Kingdom 

This means no unexpected customs charges when your order arrives.

DDU (Duties & Taxes Unpaid)

For these destinations, duties and taxes are not included at checkout and may be billed by your local customs office.

Argentina

Bolivia

Chile

Costa Rica

Ecuador

Dominican Republic

Egypt

El Salvador

Guatemala

Honduras

India

Nicaragua

Panama

Paraguay

Peru

United Arab Emirates

Uruguay

Venezuela

Please prepare for possible extra fees when your order reaches customs. 

Pro Tip: we recommend checking with your customs office before ordering so you know what to expect.

Norway Update: At this time, we are unable to ship to Norway due to recent local regulatory changes. We’re sorry for the inconvenience and hope to resume shipping again soon.

We process orders Monday through Friday, excluding holidays.
Processing usually takes 1–2 business days. Once processed, your order is handed off to the carrier for delivery (see shipping times below).

If you need to update your information or have any questions about your order, we’re happy to help. Just email us at hello@nakedandthriving.com. 

Domestic Orders (United States):

Standard shipping - 6-10 business days

Expedited Shipping - 3-5 business days. Note: deliveries to PO Boxes, PR, and GU are not eligible for expedited shipping. 

International Orders: Most international orders are sent via DHL and arrive within 1-2 weeks.

*Included estimated timeframe (Countries are categorized per continent)*

North America (outside the United States)

  • Canada, Puerto Rico, Guam

Standard Shipping : 5-10 business days

Europe

  • Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden, United Kingdom

Standard Shipping - 5-10 business days

Oceania

  • Australia, New Zealand

Standard Shipping - 2-3 weeks

Asia

  • Hong Kong, Japan, South Korea, Singapore

Standard Shipping - 2-3 weeks

  • India, United Arab Emirates

Standard Shipping - 2-3 weeks

South America

  • Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Standard Shipping - 2-3 weeks

Africa

  • Egypt

Standard Shipping - 14-18 business days

We hope you love your Naked & Thriving skincare, but if something isn’t quite right, we’re here to help. If you’re not completely satisfied, let us know within 30 days of receiving your package. We’ll gladly assist with a refund or exchange. Just email us at hello@nakedandthriving.com, or use the contact form to receive a return label for your purchase.

Return Guidelines

  • Products must be at least 50% full to qualify for return. (We are unable to accept nearly empty bottles or containers filled with other products.)
  • Only items purchased directly from nakedandthriving.com are eligible.
  • If your order included a complimentary gift, it must be returned as well.
  • Partial returns of sets are not accepted. The complete set must be returned.
  • Returns must be received at our facility within 2 weeks of the return label being issued.
  • Refunds exclude shipping costs, customs/duties, gift wrapping charges, and any other additional fees. 
  • We do not offer refunds for personal damage (e.g., dropped, spilled, or misused items).
  • Items purchased from other retailers cannot be returned through us.


Domestic Orders (United States):

We are unable to refund return shipping charges as these are paid directly to the carrier. 

– All returns must be received at our facility within 2 weeks of the return label being emailed. Otherwise, a full refund may not be authorized.

- Once we receive the returned product, please allow our fulfillment team at least 14 business days to process your return. 

International

Please be aware that return shipping costs are not covered by Naked & Thriving at this time. Contact Us for return authorization and instructions.

As soon as your order is placed, you’ll receive a confirmation email from Naked & Thriving. Once your order is processed (typically within 1–2 business days), it will be handed to the carrier. Once they scan your package, you’ll receive a separate email with tracking info.

If you haven’t received either email, here’s what to check:

  • Junk or spam folders: sometimes our emails get filtered there.
  • Make sure to add hello@nakedandthriving.com to your safe sender list.

Still no luck? Reach out anytime via our contact form or email us directly at hello@nakedandthriving.com.

Users have the option of including protection to their order for a fee. Ship-Insure covers the cost of one (1) replacement shipment if the shipment is lost, stolen, or damaged and is within the replaceable time ranges.

Replacement orders will be sent using the same shipping method as the original unless an alternative shipping method is requested and any difference in shipping costs is paid for by the customer.

Please note that it is at the sole discretion of Naked & Thriving to determine if a shipment is covered. This policy is subject to updates, changes, and cancellation at any time.  Ship-Insure is non-refundable.

Ship-Insure covers one (1) replacement if a package is lost, stolen, or damaged. If, for any reason, the customer requires more than one replacement, the full retail and shipping costs must be covered by the customer.

If you believe that your order has been lost, stolen, or damaged and you’ve purchased Ship-Insure please contact hello@nakedandthriving.com.

Ship-Insure – Lost Shipments
Shipments are deemed lost if the shipment is not delivered and the tracking information does not show it as delivered after 30 days for destinations within the United States and after 45 days for international shipments. For shipments that are lost Naked & Thriving must be notified within 45 days of purchase in order to receive a replacement for orders within the United States and within 60 days of purchase for international shipments.

Ship-Insure – Stolen Shipments
For shipments that are stolen Naked & Thriving must be notified within 21 days of delivery in order to receive a replacement. Packages are deemed stolen if they have not arrived 7 days after they are marked as delivered. Shipments with a retail value of $150 USD or more that are stolen will require a police report for the replacement.

Ship-Insure – Damaged Shipments
For shipments that are damaged Naked & Thriving must be notified within 7 days of the date of delivery in order to receive a replacement. Only items that are damaged will be replaced. Damaged items are defined as products that have incurred damage that prohibit the proper and safe use of the products. In certain instances Naked & Thriving may request certain items returned so they can be inspected and used to prevent future damages. For damaged shipments please include images of the damaged products in the order that show the inability to be used properly and safely.

Ship-Insure – Other
This policy is subject to updates and changes at any time. If an order is marked delivered, but you have not received it please allow 3-4 business days for it to arrive. Without acceptable evidence it will be up to the sole discretion of Naked & Thriving to determine if a shipment is covered.

Ship-Insure – Cost
The cost of Ship-Insure is determined at checkout and is based on the retail value and shipping address of the shipment. Ship-Insure is non-refundable.

Ship-Insure – Contact
If you believe that your order has been lost, stolen, or damaged and you’ve purchased Ship-Insure please contact us at hello@nakedandthriving.com.

Payment

The most common reason for a credit card failing is that the CVC code, a 3 or 4 digit code usually located on the back of your card, was input incorrectly. If your card fails multiple times, please reach out to us via our contact form or at hello@nakedandthriving.com.

Yes. Your personal information that you enter at checkout is encrypted and sent over a secure connection. 

Product Information

As with all beauty products we encourage you to perform a patch test on a small area to ensure compatibility.

Serums are water-based products that have a smaller molecule size, so they can penetrate deeply into the skin. Serums hydrate and provide some of the most potent botanicals that work on the deeper layers of the skin. Face oils tend to have a larger molecule size than serums, and work on the upper layers of the skin. Oils are extremely moisturizing and work to reinforce the skin barrier. We recommend using a serum and an oil daily. Serums should be applied first, allowed to completely absorb, and then an oil should be applied next. 

Within the skincare and beauty industries, many terms are overused and unregulated. So, how do we select the ingredients that go into our formulas and how do we choose what to leave out?

We use the best ingredients that nature has to offer and continually try to raise the bar for our formulas. We regularly reexamine how our ingredients are sourced, where they’re grown, and what is most effective for our skincare.

Unfortunately, the word “natural” does not have a single, accepted, and regulated definition across all countries so we use the international standard known as ISO 16128-1. At minimum, our ingredients must meet the below criteria for natural or derived natural ingredients and not be non-natural ingredients, which we consider to be synthetic ingredients.

“Natural ingredients are cosmetic ingredients obtained only from plants, animals, micro-organisms or minerals…

Derived natural ingredients are cosmetic ingredients of greater than 50% natural origin, by molecular weight, by renewable carbon content, or by any other relevant methods, obtained through defined chemical and/or biological processes with the intention of chemical modification…

Non-natural ingredients are ingredients that are greater than or equal to 50% by molecular weight of fossil fuel origin.”

But that is just where we start. While all of our ingredients must meet that standard, we are always aiming much, much higher. We utilize organic, locally sourced, and upcycled ingredients wherever possible.

The full definition of ISO-16128-1 can be found on the ISO website here.

Cleanse face. Apply a hydrating serum as directed. Dispense 4-7 drops of oil onto fingertips and rub together lightly. Gently press oil onto face and neck, distributing evenly. If your skin needs more moisture, repeat. Allow oil to absorb for 3-5 minutes before applying moisturizer or makeup.

We recommend applying our face oils morning and night after cleansing your skin.

Yes! Face oil can work as a great primer. Let the oil absorb into your skin for 3-5 minutes after applying before putting on makeup. If your skin feels oily after this, try using less face oil. If your skin feels dry, then try using a few more drops of oil. Your skin will feel hydrated, soft, and smooth after applying the correct amount. 

There are a lot of myths about putting oil on your skin, when in reality, pure plant oils are one of the healthiest things that you can put on your skin. We formulate our oils with plant botanicals that do not clog pores, and contain fatty acids, minerals, and antioxidants that improve the condition of skin. We break out when our skin overproduces oil, but plant oils help to prevent breakouts by regulating skin’s natural oil production. As with all beauty products, we advise patch testing products on a small area to ensure there are no allergic reactions. 

Absolutely. When we over-wash and/or do not thoroughly moisturize our skin, it reacts by overproducing oil and sebum that leads to clogged pores, oily skin, and acne. Plant oils hydrate skin without clogging pores, and help to regulate the skin’s natural oil production.

Most of our products typically have a shelf life of 12-18 months unopened. To help maintain their quality, store products in a cool, dark place and keep them away from heat or direct sunlight.

Use After Opening:

  • Cleansers, Serums, Face & Body Oils: We recommend using these products within 12 months of opening.
  • Eye Creams & Face Creams: We recommend using these products within 6 months of opening.

If you receive a product that does not seem fresh, please contact us at hello@nakedandthriving.com.

We are committed to helping protect the precious environment our oils are derived from.

1 bottle = 1 tree: We’ve partnered with OneTreePlanted to plant 1 tree for every bottle sold.

Sustainable Sourcing: We focus on sustainable sourcing methods and local ingredients.

Sustainable Packaging: Many beauty products are not recyclable, however, our glass packaging is 100% recyclable, and our packing material is 100% biodegradable, unlike foam peanuts. Find out more here. 

No. Nope. Nah. Never…how many more ways can we say this? We do not test our products on animals, only willing humans. We are Leaping Bunny certified as well. 

Yes. It is recommended to use SPF during the day.

Can I Ingest Essential Oils?

No, please do not ingest. The oils are meant for external use only.

Are Essential Oils Safe To Inhale? 

Essential oils have a variety of health benefits, from skincare to stress relief. The most common way to use essential oils is to inhale them, either directly out of the bottle or by using a diffuser or humidifier. Oil diffusers are safer for the lungs, and when used correctly, they have many benefits! However, we recommend consulting your doctor prior to using Essential Oils.

Do I Apply Essential Oils Directly To My Skin? 

Please note that those with sensitive skin should avoid highly acidic essential oils (in their baths and otherwise) to avoid any irritation.

Is It Possible To Have An Allergic Reaction? 

Yes. We recommend discontinuing use immediately and contacting your doctor if you notice any type of reaction.

Please note that even when diluted, essential oil can cause a reaction if you use too much or use it too often. That’s true even if you’re not allergic or unusually sensitive to them.

Are Essential Oils Safe During Pregnancy Or Around Children? 

We recommend discussing essential oils and all products with your doctor or pediatrician before using these products around children or during pregnancy.

OTHER

We are committed to helping protect the precious environment our oils are derived from.

1 bottle = 1 tree: We’ve partnered with various charitable organizations to plant 1 tree for every bottle sold.

Sustainable Sourcing: We focus on sustainable sourcing methods and local ingredients wherever possible.

Sustainable Packaging: Many beauty products are not recyclable, however, our glass packaging and boxes utilize recycled materials and are recyclable, please check your local requirements.Find out more here. 

Required Warning for Consumers in California

For certain essential oils sold to California residents, Naked & Thriving includes a warning on each essential oil’s product page indicating that the product contains constituents identified in Proposition 65. Although our products are considered safe, Naked & Thriving, along with all companies selling in California, is required to provide this warning to comply with the controversial California law known as Prop 65. Such warnings are commonly seen on all types of products in California. No other State has such a law.

Proposition 65 is a California law enacted in 1986 that requires cancer and birth defect risk warnings on products containing any of the 900+ substances listed by the State of California (see http://oehha.ca.gov/proposition-65/proposition-65-list). The warning is required in many cases even if the substance is found in extremely minute, trace amounts that fall far below FDA and World Health Organization Guidelines. In fact, Prop 65 requires the warning unless the exposure to the chemical is at least 1,000 times lower than the level of exposure that has been scientifically shown to have no negative effect on humans or animals.

Are Naked & Thriving Essential Oils Safe To Use?

Yes! Naked & Thriving uses natural ingredients that are considered safe and follow strict testing and quality assurance protocols. It’s only natural to find some scientifically-proven safe traces of naturally occurring properties that happen to be listed on Prop 65 in natural products. Please rest assured that you can continue to safely use Naked & Thriving’s essential oils. 

For more information on unsubscribing from Push Notifications, please follow the instructions provided HERE.

Please contact our Customer Support Team by emailing hello@nakedandthriving.com if you have any questions.

Counterfeit products are illegal imitations of our authentic skincare. While they may look similar to our packaging, these knockoffs are not made, tested, or approved by Naked & Thriving. They often contain unknown, low-quality ingredients and fall far below our standards of safety, efficacy, and care. We strongly recommend not purchasing any products or goods suspected of being counterfeit. Naked & Thriving Inc. takes pride in the high quality of research, testing, and development of our products. We can only guarantee the integrity of our products when they’re purchased directly from our website or Amazon Storefront.

HOW TO AVOID COUNTERFEIT PRODUCTS

To ensure you're receiving high-quality, authentic Naked & Thriving products, we recommend only purchasing from:

NakedandThriving.com

Our official Amazon storefront (US ONLY)

Aside from the authorized sites listed above, we do not offer our products through any other channels, including retailers, wholesalers, auctions, boutiques, flea markets, street vendors, or individuals.

THINK YOU MAY HAVE RECEIVED A COUNTERFEIT?

If you suspect you have received a counterfeit product, we’re here to help. Please send the following information to hello@nakedandthriving.com or through our website chat:

✓ Where you purchased the product
✓ A photo of the product (including the bottom, label, and packaging)
✓ The country where the product was shipped
✓ Any correspondence you received
✓ Any other details you think might be helpful

GET IN TOUCH WITH US

Have Other Questions?

Drop us a note on our contact page.