FAQ

Shipping for orders over $40 is free. For orders under $40 shipping is $5.

Orders are shipped out Monday – Friday. Most orders arrive within 5-7 days. If there is an issue with your order or the information that was input we will email you immediately.

Serums are water-based products that have a smaller molecule size so they can penetrate deeply into the skin. Serums hydrate and provide some of the most potent botanicals that work on deeper layers of the skin. Face oils tend to have a larger molecule size than serums and work on the upper layers of skin. Oils are extremely moisturizing and work to reinforce the skin barrier. We recommend using a serum and an oil daily. Serums should be applied first, allowed to completely absorb, and then an oil should be applied next.

We are committed to helping protect the precious environment where we derive our oils from.

1 Bottle = 1 Tree:  We’ve partnered with OneTreePlanted to plant 1 tree for every bottle sold.
Sustainable Sourcing:  We focus on sustainable sourcing methods & local ingredients.
Sustainable Packaging:  Many beauty products are not recyclable, however, our glass packaging is 100% recyclable and our packing material is 100% biodegradable unlike foam peanuts.

Find out more here.

There are a lot of myths about putting oil on your skin when in reality, pure plant oils are one of the healthiest things you can put on your skin. We formulate our oils with plant botanicals that do not clog pores, in fact, the fatty acids, minerals and antioxidants improve the condition of skin. When our skin overproduces oil we break out, but plant oils help regulate skin’s natural oil production and can help prevent breakouts. As with all beauty products, we advise patch testing products on a small area to ensure there are no allergic reactions.

Absolutely.  When we over-wash and/or do not thoroughly moisturize our skin, it reacts by overproducing oil and sebum that leads to clogged pores, oily skin and acne.  Plant oils hydrate skin without clogging pores and help to regulate the skin’s natural oil production and reduce excess. 

Dispense 4-7 drops onto fingertips and rub together lightly.  Gently press oil onto clean face and neck area distributing evenly.  Allow oil to absorb for 3-5 minutes before applying moisturizer or makeup. If your skin feels oily after 3-5 minutes, you are using too much facial oil. If your skin feels dry then try using a few more drops of oil. Your skin will feel hydrated, soft & smooth after applying the correct amount.

We recommend applying our facial oils morning and night after cleansing skin. If you use toner, then apply the oil after the toner.

Cleanse face. Apply toner. Dispense 4-7 drops onto fingertips and rub together lightly.  Gently press oil onto face and neck distributing evenly.  If your skin needs more moisture, repeat.  Allow oil to absorb for 3-5 minutes before applying moisturizer or makeup.  

This will depend on your skin. After applying facial oil, wait 3-5 minutes for oil to absorb into skin. Then try applying a light moisturizer. If moisturizer is too heavy, leave out.

Yes. If you are going to spend periods of time in the sun after applying facial oil it is pertinent to use SPF as oils can sometimes make skin more sensitive to sun.

Yes. Let the oil absorb into skin for 3-5 minutes after applying before putting on makeup. If your skin feels oily after this, you are using too much facial oil. If your skin feels dry then try using a few more drops of oil. Your skin will feel hydrated, soft & smooth after applying the correct amount.

Being that we do not use any artificial preservatives and our products are truly all-natural they typically have a shelf life of 12-18 months. By keeping our oils out of direct sunlight and at room temperature (or below!), they will stay fresher for longer. In the rare instance that you receive a product that is not at its optimum freshness, please email us right away so we can handle. Please see our contact page for email information.

At this time, we only ship within the United States. Hopefully, that will change in the future 🙂

Yes. Your personal information that you enter at checkout is encrypted and sent over a secure connection.

Our goal is to help you find the best products for your skin and your lifestyle. We hope that you are fully satisfied with our products, but realize that there are some instances where a product might not be the right fit. If you don’t enjoy your first package from Naked + Thriving, let us know so that we can help return or exchange your products within 30 days of receipt by emailing us at [email protected] or use the contact us form to obtain a return label for your purchase.

The returned item must have at least 50% or more of the product left in the bottle in order to qualify and must have been purchased through www.nakedandthriving.com. We cannot accept nearly empty containers, or containers filled or tampered with other products for refund or exchange. Complimentary gift with purchase items must be included to be eligible for a full refund.

Please note that we are not able to refund original shipping charges as these are paid directly to the carrier. Returns and exchanges are not available for orders shipped internationally.

All returns must be received at our facility within 2 weeks of the return label being emailed – otherwise we will not be able to authorize the full refund.

No. Nope. Nah. Never…how many more ways can we say this? We do not test our products on animals, only willing humans. We are Leaping Bunny certified as well.

You will receive an order confirmation email shortly after placing your order and another email with tracking information once your order ships. If you do not receive these please check your junk folder and add [email protected] to your safe sender list. If you still do not receive an email please reach out to us via our contact form or at [email protected]

The most common reason for a credit card failing is that the CVC code, a 3 or 4 digit code usually located on the back of your card, was input incorrectly. If your card fails multiple times please reach out to us via our contact form or at [email protected]