Shipping & Returns
HOW MUCH IS SHIPPING?
U.S. Standard Shipping is free for orders over $50. For orders under $50, shipping is $5. Orders typically arrive in 1-2 weeks from the date they are ordered.
All shipments to APO, FPO, and DPO addresses are considered domestic shipments that are transferred and sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
International Shipping varies by country. Orders typically arrive in 1-2 weeks from the date they are ordered. International orders are sent via DHL Express or USPS International depending on location.
CUSTOMS, DUTIES, AND TAXES
All international orders may require a signature upon receipt. Note that the carrier does not consider weekends and holidays to be business days.
Please be aware that shipping charges do not include international customs, duties, tariffs, or broker taxes for Iceland and Norway. All applicable taxes and duties will be paid by the customer, and are due to the carrier. Contact the customs office in your destination country for information about any applicable taxes or value limit in order to clear customs.
Australian Customers: Please note that there is an additional 10% Goods and Services Tax for cosmetic orders below the value of AUD $1000 that customers will be required to pay at checkout.
Packages may be held at the local sorting facility until customs are paid. Customs fees may be applied after the package is received.
WE ARE NOT RESPONSIBLE FOR REFUNDS OR REPLACEMENTS IF:
– Packages are refused due to high duties and taxes.
– Packages are refused by the customer upon delivery.
– Packages are not picked up by the recipient at the holding facility.
– Packages cannot clear customs because of restrictions.
– Items are missing because they are confiscated by customs.
– The package has an inaccurate or incomplete address.
– The order is en route.
– The package is subject to issues with the carrier, including, but not limited to, packages that are stolen, marked as delivered but not received by the customer, marked as undeliverable, or returned to the sender.
– The requested return or exchange is for The Full Travel Set and/or free gifts included in the order at no charge.
DO YOU SHIP INTERNATIONALLY?
At this time, we ship to the below countries and, hopefully, that will grow soon:
– United States
– Czech Republic
– Hong Kong
– New Zealand
– Puerto Rico
– South Korea
– United Kingdom
Norway Update: Our sincere apologies. Due to recent local regulation updates in Norway we cannot ship there for the foreseeable future. Thank you for your support.
WHEN WILL MY ORDER ARRIVE?
Domestic Orders (United States): Orders are shipped out Monday – Friday. Most orders arrive within 5-7 days, however, with the ongoing pandemic we are seeing shipping times of 1-2 weeks. If there is an issue with your order, or the information that was input, please email email@example.com.
International Orders: Most international orders are sent via DHL and arrive within 1-2 weeks.
DO YOU ACCEPT RETURNS?
Our goal is to help you find the best products for your skin and lifestyle. We hope that you are fully satisfied with our products, but realize that there are some instances where a product might not be the right fit. If you don’t enjoy your first package from Naked & Thriving, let us know so that we can help return or exchange your products within 30 days of receipt, by emailing us at firstname.lastname@example.org, or using the contact form to obtain a return label for your purchase.
The returned items must have at least 50% or more of the product left in the bottle in order to qualify, and must have been purchased through www.nakedandthriving.com. We cannot accept nearly empty containers, or containers filled or tampered with other products for refund or exchange. Complimentary gifts with purchase items must be included to be eligible for a full refund.
– Please note that for the U.S. we are not able to refund original shipping charges as these are paid directly to the carrier.
– All returns must be received at our facility within 2 weeks of the return label being emailed, otherwise, we will not be able to authorize the full refund.
If you are outside of the U.S., please be aware that return shipping costs are not covered by Naked & Thriving at this time. Contact Us for return authorization and instructions.
TERMS + CONDITIONS
– Only products purchased on nakedandthriving.com may be returned for a refund.
– We do not offer exchanges to international locations.
– We cannot accept items purchased from another retail store location for an exchange or refund.
– We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
– Shipping fees, customs/duties, gift-wrapping services or any additional fees are not eligible for refunds.
– We cannot accept partial returns or exchanges for bundle sets.
– You must return the complete set for a refund.
– We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
I DID NOT RECEIVE EMAILS.
You will receive an order confirmation email shortly after placing your order, as well as another email with tracking information once your order has shipped. If you do not receive these, please check your junk folder and email@example.com to your safe sender list. If you still do not receive an email, please reach out to us via our contact form, or at firstname.lastname@example.org.
WHAT IS SHIP-INSURE?
Users have the option of including protection to their order for a fee. Ship-Insure covers the cost of one (1) replacement shipment if the shipment is lost, stolen, or damaged and is within the replaceable time ranges.
Replacement orders will be sent using the same shipping method as the original unless an alternative shipping method is requested and any difference in shipping costs is paid for by the customer.
Please note that it is at the sole discretion of Naked & Thriving to determine if a shipment is covered. This policy is subject to updates, changes, and cancellation at any time. Ship-Insure is non-refundable.
Ship-Insure covers one (1) replacement if a package is lost, stolen, or damaged. If, for any reason, the customer requires more than one replacement, the full retail and shipping costs must be covered by the customer.
If you believe that your order has been lost, stolen, or damaged and you’ve purchased Ship-Insure please contact email@example.com.
Ship-Insure – Lost Shipments
Shipments are deemed lost if the shipment is not delivered and the tracking information does not show it as delivered after 30 days for destinations within the United States and after 45 days for international shipments. For shipments that are lost Naked & Thriving must be notified within 45 days of purchase in order to receive a replacement for orders within the United States and within 60 days of purchase for international shipments.
Ship-Insure – Stolen Shipments
For shipments that are stolen Naked & Thriving must be notified within 21 days of delivery in order to receive a replacement. Packages are deemed stolen if they have not arrived 7 days after they are marked as delivered. Shipments with a retail value of $150 USD or more that are stolen will require a police report for the replacement.
Ship-Insure – Damaged Shipments
For shipments that are damaged Naked & Thriving must be notified within 7 days of the date of delivery in order to receive a replacement. Only items that are damaged will be replaced. Damaged items are defined as products that have incurred damage that prohibit the proper and safe use of the products. In certain instances Naked & Thriving may request certain items returned so they can be inspected and used to prevent future damages. For damaged shipments please include images of the damaged products in the order that show the inability to be used properly and safely.
Ship-Insure – Other
This policy is subject to updates and changes at any time. If an order is marked delivered, but you have not received it please allow 3-4 business days for it to arrive. Without acceptable evidence it will be up to the sole discretion of Naked & Thriving to determine if a shipment is covered.
Ship-Insure – Cost
The cost of Ship-Insure is determined at checkout and is based on the retail value and shipping address of the shipment. Ship-Insure is non-refundable.
Ship-Insure – Contact
If you believe that your order has been lost, stolen, or damaged and you’ve purchased Ship-Insure please contact us at firstname.lastname@example.org.
MY CREDIT CARD IS NOT WORKING.
The most common reason for a credit card failing is that the CVC code, a 3 or 4 digit code usually located on the back of your card, was input incorrectly. If your card fails multiple times, please reach out to us via our contact form or at email@example.com.
IS IT SAFE TO USE MY CREDIT CARD?
Yes. Your personal information that you enter at checkout is encrypted and sent over a secure connection.
WHAT IS THE DIFFERENCE BETWEEN A SERUM AND A FACE OIL?
Serums are water-based products that have a smaller molecule size, so they can penetrate deeply into the skin. Serums hydrate and provide some of the most potent botanicals that work on the deeper layers of the skin. Face oils tend to have a larger molecule size than serums, and work on the upper layers of the skin. Oils are extremely moisturizing and work to reinforce the skin barrier. We recommend using a serum and an oil daily. Serums should be applied first, allowed to completely absorb, and then an oil should be applied next.
WHAT DO YOU MEAN WHEN YOU SAY YOU USE CLEAN, ORGANIC, NATURAL, AND NATURALLY-DERIVED INGREDIENTS? WHAT DO YOU MEAN WHEN YOU SAY YOU FORMULATE WITHOUT SYNTHETIC INGREDIENTS?
Within the skincare and beauty industries, many terms are overused and unregulated. So, how do we select the ingredients that go into our formulas and how do we choose what to leave out?
We use the best ingredients that nature has to offer and continually try to raise the bar for our formulas. We regularly reexamine how our ingredients are sourced, where they’re grown, and what is most effective for our skincare.
Unfortunately, the word “natural” does not have a single, accepted, and regulated definition across all countries so we use the international standard known as ISO 16128-1. At minimum, our ingredients must meet the below criteria for natural or derived natural ingredients and not be non-natural ingredients, which we consider to be synthetic ingredients.
“Natural ingredients are cosmetic ingredients obtained only from plants, animals, micro-organisms or minerals…
Derived natural ingredients are cosmetic ingredients of greater than 50% natural origin, by molecular weight, by renewable carbon content, or by any other relevant methods, obtained through defined chemical and/or biological processes with the intention of chemical modification…
Non-natural ingredients are ingredients that are greater than or equal to 50% by molecular weight of fossil fuel origin.”
But that is just where we start. While all of our ingredients must meet that standard, we are always aiming much, much higher. We utilize organic, locally sourced, and upcycled ingredients wherever possible.
The full definition of ISO-16128-1 can be found on the ISO website here.
HOW DO I APPLY FACE OIL?
Cleanse face. Apply a hydrating serum as directed. Dispense 4-7 drops of oil onto fingertips and rub together lightly. Gently press oil onto face and neck, distributing evenly. If your skin needs more moisture, repeat. Allow oil to absorb for 3-5 minutes before applying moisturizer or makeup.
WHAT TIME OF DAY SHOULD I APPLY FACE OIL?
We recommend applying our face oils morning and night after cleansing your skin.
CAN I WEAR MAKEUP OVER FACE OIL?
Yes. Let the oil absorb into your skin for 3-5 minutes after applying before putting on makeup. If your skin feels oily after this, you are using too much facial oil. If your skin feels dry, then try using a few more drops of oil. Your skin will feel hydrated, soft, and smooth after applying the correct amount.
CAN I STILL USE MOISTURIZER?
This will depend on your skin. After applying facial oil, wait 3-5 minutes for the oil to absorb into your skin. Then try applying a light moisturizer. If the moisturizer is too heavy, leave it out.
WILL FACE OIL MAKE ME BREAK OUT?
There are a lot of myths about putting oil on your skin, when in reality, pure plant oils are one of the healthiest things that you can put on your skin. We formulate our oils with plant botanicals that do not clog pores, and contain fatty acids, minerals, and antioxidants that improve the condition of skin. We break out when our skin overproduces oil, but plant oils help to prevent breakouts by regulating skin’s natural oil production. As with all beauty products, we advise patch testing products on a small area to ensure there are no allergic reactions.
CAN I USE FACE OIL ON OILY SKIN?
Absolutely. When we over-wash and/or do not thoroughly moisturize our skin, it reacts by overproducing oil and sebum that leads to clogged pores, oily skin, and acne. Plant oils hydrate skin without clogging pores, and help to regulate the skin’s natural oil production.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Being that we do not use any artificial preservatives, and our products are truly all-natural, they typically have a shelf life of 12-18 months. By keeping our oils out of direct sunlight, and at room temperature (or below!), they will stay fresher for longer. In the rare instance that you receive a product that is not at its optimum freshness, please email firstname.lastname@example.org right away.
HOW DO YOU SUPPORT ENVIRONMENTAL SUSTAINABILITY?
We are committed to helping protect the precious environment our oils are derived from.
1 bottle = 1 tree: We’ve partnered with OneTreePlanted to plant 1 tree for every bottle sold.
Sustainable Sourcing: We focus on sustainable sourcing methods and local ingredients.
Sustainable Packaging: Many beauty products are not recyclable, however, our glass packaging is 100% recyclable, and our packing material is 100% biodegradable, unlike foam peanuts. Find out more here.
DO YOU TEST ON ANIMALS?
No. Nope. Nah. Never…how many more ways can we say this? We do not test our products on animals, only willing humans. We are Leaping Bunny certified as well.
SHOULD I USE SPF?
Yes. It is recommended to use SPF during the day.
HOW DO I USE ESSENTIAL OILS?
Can I Ingest Essential Oils?
No, please do not ingest. The oils are meant for external use only.
Are Essential Oils Safe To Inhale?
Essential oils have a variety of health benefits, from skincare to stress relief. The most common way to use essential oils is to inhale them, either directly out of the bottle or by using a diffuser or humidifier. Oil diffusers are safer for the lungs, and when used correctly, they have many benefits! However, we recommend consulting your doctor prior to using Essential Oils.
Do I Apply Essential Oils Directly To My Skin?
Please note that those with sensitive skin should avoid highly acidic essential oils (in their baths and otherwise) to avoid any irritation.
Is It Possible To Have An Allergic Reaction?
Yes. We recommend discontinuing use immediately and contacting your doctor if you notice any type of reaction.
Please note that even when diluted, essential oil can cause a reaction if you use too much or use it too often. That’s true even if you’re not allergic or unusually sensitive to them.
Are Essential Oils Safe During Pregnancy Or Around Children?
We recommend discussing essential oils and all products with your doctor or pediatrician before using these products around children or during pregnancy.
HOW DO YOU SUPPORT ENVIRONMENTAL SUSTAINABILITY?
We are committed to helping protect the precious environment our oils are derived from.
1 bottle = 1 tree: We’ve partnered with various charitable organizations to plant 1 tree for every bottle sold.
Sustainable Sourcing: We focus on sustainable sourcing methods and local ingredients wherever possible.
Sustainable Packaging: Many beauty products are not recyclable, however, our glass packaging and boxes utilize recycled materials and are recyclable, please check your local requirements.Find out more here.
WHAT IS PROP 65?
Required Warning for Consumers in California
For certain essential oils sold to California residents, Naked & Thriving includes a warning on each essential oil’s product page indicating that the product contains constituents identified in Proposition 65. Although our products are considered safe, Naked & Thriving, along with all companies selling in California, is required to provide this warning to comply with the controversial California law known as Prop 65. Such warnings are commonly seen on all types of products in California. No other State has such a law.
Proposition 65 is a California law enacted in 1986 that requires cancer and birth defect risk warnings on products containing any of the 900+ substances listed by the State of California (see http://oehha.ca.gov/proposition-65/proposition-65-list). The warning is required in many cases even if the substance is found in extremely minute, trace amounts that fall far below FDA and World Health Organization Guidelines. In fact, Prop 65 requires the warning unless the exposure to the chemical is at least 1,000 times lower than the level of exposure that has been scientifically shown to have no negative effect on humans or animals.
Are Naked & Thriving Essential Oils Safe To Use?
Yes! Naked & Thriving uses natural ingredients that are considered safe and follow strict testing and quality assurance protocols. It’s only natural to find some scientifically-proven safe traces of naturally occurring properties that happen to be listed on Prop 65 in natural products. Please rest assured that you can continue to safely use Naked & Thriving’s essential oils.
HOW DO I UNSUBSCRIBE FROM PUSH NOTIFICATIONS?
For more information on unsubscribing from Push Notifications, please follow the instructions provided HERE.
Please contact our Customer Support Team by emailing email@example.com if you have any questions.